How may we assist you today?
We’re always happy to hear from you. Building strong relationships has been part of who we are for over 135 years. Whether you have a question, need assistance, or just want to say hello, give us a call or fill out the form — a First Financial representative will get back to you shortly.
Contact Us
Customer Care Center: 855-660-5862
24-Hour Automated Telephone Banking System: 800-588-4925
Contact a Specific Employee: 800-588-7000
[email protected]
Frequently Asked Questions
Browse our popular help topics for quick answers to your questions.
Fraud Prevention Hub
Visit our comprehensive fraud prevention hub with more than 350 articles updated daily.
Holiday Hours and Branch Closures
Looking for more information on branch availability? Start here.
Send Us a Message
Have a non-urgent need? Looking for more information with extended hours? Send us an online message.
Need to Report Fraud?
Email [email protected] to let us know.
We're here to help.
Debit Card Help Center
Debit Card Activation
Did you receive a new Debit Card? The day after you receive it, call 888-892-3806 to activate it.
Debit Card is Lost or Stolen?
Was your Debit Card lost or stolen? Call us at 855-660-5862 to report it. You can also turn it off in your mobile app within a matter of seconds. Learn more about debit card controls.
Debit Card Dispute
Contact us at 855-660-5862 to report a fraudulent charge and open a fraud case.
Debit Card Fraud Alert
If you received a notification about a potential fraudulent charge on your debit card, reply with YES if it was a charge you made, or NO if it was fraudulent. Remember these text messages will never ask for your account number or PIN. If you receive a similar text message asking for your personal information, do not respond and call us directly at 855-660-5862.
Forgot Your Pin?
For security purposes, we do not setup or change PINs over the phone. Please visit one of our locations for help.