Your voice is they key to a secure account
Experience the next level of account protection with FirstPass. Our cutting-edge voice biometrics tool uses advanced authentication technology to match your unique voice, ensuring that only you can access your account. With FirstPass, rest assured that your security is fortified against impersonation, even from AI.
The best part? Setting up FirstPass takes only minutes.
More about FirstPass
What is voice biometrics?
Voice biometrics is a technology that listens to a human’s voice and determines who that person is. It distinguishes voice characteristics based on size and shape of the speaker’s vocal tract, mouth, teeth, and other physical characteristics. It also measures behavioral characteristics such as accent, speaking rhythm, and more.
How secure is voice biometrics?
Voice biometrics is very secure. Rather than storing a voice recording saying a passphrase, a more secure approach is to generate a proprietary and irreversible voiceprint by using an algorithm to extract key characteristics of the voice and store it in a format that can’t be reverse-engineered back into human speech.
"I never call the Customer Care team - why would I need voice biometrics?"
You might not call, but fraudsters DO. Unfortunately, fraudsters are innovative and ever-evolving, so this is an effortless additional layer to ensure your account information and money stay secure.
Are there additional benefits to enrolling?
Yes! Once enrolled, any call you place to our Customer Care team can be verified in only seconds. This means a much smoother, quicker process whenever you need help with your accounts.
Explore our personal banking options:
Personal Checking Accounts
Banking that puts people first. Whether you are looking for your first checking account or one with additional benefits, we have seven checking account options that are built with you in mind.
Personal Savings Accounts
Your savings account should do more than sit still—it should help you move forward. We have the tools and guidance to turn your savings goals into progress.
Personal Borrowing
Whether you are buying your first home, upgrading your ride, or finally tackling a large home project, we are here with the lending options that make sense for you.