Sending and Receiving Money with Zelle®
Since money is sent directly from your account to another person’s bank or credit union account within minutes*, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes*.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”**.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
- Click on the link provided in the payment notification you received via email or text message.
- Select First Financial Bank Texas.
- Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.
Since money is sent directly from your bank account to another person’s bank account within minutes*, Zelle® should only be used to send money to people you trust.
Neither First Financial Bank Texas, nor Zelle®, offers a protection program for any authorized payments made with Zelle®– for example, if you do not receive the item you paid for or the item is not as described or as you expected.
- Log into the First Financial Bank Texas app
- Select "Send Money with Zelle®".
- Enroll your U.S. mobile number or email address.
- You’re ready to start sending and receiving money with Zelle®.
If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing. If the recipient's bank or credit union isn't participating yet, your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank or credit union account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call our customer support team at 855-660-5862 so we can help you.
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes*.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the right email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please call the First Financial Bank Texas customer support team at 855-660-5862 for assistance.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither First Financial Bank Texas nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your First Financial Bank Texas account so you can start sending and receiving money with Zelle®.
Neither First Financial Bank Texas, nor Zelle®, offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
*U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.
**In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.