Here are some of the more frequent questions we receive. If you have further questions and would like to speak with a trust officer, contact us here.
Answering your questions is a big part of what we do.
If you have any questions please contact Customer Care at 855-660-5862.
Questions About Online Banking:
The Online Activity page contains all transactions initiated via online banking, but does not include transactions made via other means, like ATM or Debit/Credit card transactions. This page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.
In contrast, the Account>History page is a record of processed and cleared transactions against your account from all sources, not just online banking. Additionally, account history does not include transactions that have been drafted/approved/cancelled via online banking, but only those that have already cleared or will clear your account.
Managing Recurring Transfers
Change of Address
There are several convenient options for updating your address.
1. Visit any of our Branch locations and meet with a Customer Service Representative.
2. Use the Address Change feature inside Online Banking located under Services
3. Print, complete, and sign the Change of Address Form and mail it to First Financial Bank, Attn: Customer Service, PO Box 701, Abilene, TX 79601
There are several ways to place a stop payment on a check.
1. Drop by any of our convenient branch locations and speak with a Personal Banker and they can process the stop payment request.
2. Contact our Call Center at 800-588-7000
3. Go to Online Banking and request the stop payment.
If you miss an alert call, the alert system will leave a voice mail message. If you believe you did not receive a phone call, check your message mailbox under the Services > Messages menu to confirm receipt. If there is no alert in the secure mailbox, confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at 855-660-5862.
NOTE: E-mail and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable. On the other hand, secure messages within the online banking system are very reliable.
If you believe you did not receive an alert e-mail, please check your message mailbox under the Services>Messages menu to confirm receipt. If you received your secure message, but not your e-mail, check your Junk e-mail folder first. If your alert is delivered as junk mail, configure your junk mail settings to allow e-mail from our e-mail address. If there is not an alert in your online secure mailbox, it was not sent. Confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at 855-660-5862.
NOTE: E-mail and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable. On the other hand, secure messages sent within the online banking system are very reliable.