First Financial Bank Personal Banking FAQs

This is just to show there are pending transactions still on the account, waiting for the merchant to finalize the purchase made. 

*On occasion if you leave a tip at a restauraunt, go to a hotel, order anything online or pay at the pump at a gas station, there is a period of time to adjust the purchase amount. 

Yes, you can change the default display name for any account by clicking on the three dots under the the current balance on the home page and select nickname to customize the name of the account.

Yes, you can change the default display order by clicking on View All Accounts then you are able to click on the six dots next to the account you want to move and you can customize the order you will see them in. 

This is how we now notify you of important messages. Click on the message notification and it will take you to the Secure Mailbox. There you will be able to securely read messages from us, as well as send messages to us.

The amount of history loaded onto online/mobile backing does go back 2 years. However you can still see 7 years worth of statement records. 

The default amount of history displayed for a selected account is 100 transactions. The amount of the transactions displayed cannot be changed.

The difference between the available and current balance is the available balance is what you have available to use. The only reason the current balance will be different is if there is a pending check deposit. Due to our system's processing it requires verification of funds, if an incoming deposit will or will not pay at this time. 

The running balance is calculated based on your current balance. It then adds and subtracts the items below it working backwards down the list. If you sorted your data by a specific range of dates or transaction type and you are not starting with today's date, the running balance cannot be properly calculated. The running balance is then removed to avoid displaying incorrect information.

There will only be images for outgoing checks and deposit slips. In the Account History if you click on the transaction itself, it will display the image of the check written or any deposit slips if you had an in person deposit.

The Online Activity page contains all transactions initiated via online banking, but does not include transactions made via other means, like ATM or Debit/Credit card transactions. This page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.

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In contrast, the Account>History page is a record of processed and cleared transactions against your account from all sources, not just online banking. Additionally, account history does not include transactions that have been drafted/approved/cancelled via online banking, but only those that have already cleared or will clear your account.

A drafted transaction is one that has been created and saved for later approval. A drafted transaction HAS NOT been transmitted to us for processing, just as a drafted e-mail has not been sent to the intended recipient. This allows you to schedule and draft payments that you, or someone in your household or company, can later approve.

The Tracking ID is a unique identifier of each transaction on our system and provides you a way to easily reference a transaction and communicate with our support staff. Please use tracking IDs in any communication to us.

If you create a future-dated transfer, the transfer will be processed the morning of the effective transfer date.

Your funds transfer activity is available in your Online Activity under the Payments & Transfer Menu > Online Activity. Any drafted, approved, cancelled or processed funds transfers will be displayed. Each transaction has a unique Tracking ID for easy identification.

Yes, go to funds transfer, pick the account you want to withdraw the funds from, then choose the account that you want your payment to be credited towards. The other option you can choose is under Payments & Transfers > Loan Payments. Similar to funds transfers it will let you select which account you want to make transfers to. The difference is, is that you can choose how the payment is applied, either the monthly payment or to the principal balance of the loan.

If you have previously scheduled recurring transfers, you can go to Payment & Transfers > Transfer Money and off to the right- hand side, you'll be able to see All transfers, Pending transfers, and Processed transfers

1. Address of Bank: First Financial Bank 400 Pine Street Abilene, TX 79601
2. Account Number
3. Routing Number: 111301122
 

1. Address of Bank: First Financial Bank 400 Pine Street Abilene, TX 79601
2. Account Number
3. Routing Number: 111301122
4. Swift Code: FITEUS41
 

Go to the Transfer Money screen and under "Enter Transfer Frequency" change the option from One-Time Transfer to Recurring Transfer. Fill in the appropriate fields.

Yes, if you go to Transfer Money and select the transfer under the Processed that you want to make changes to. Select manage transfer to have it take you to the transfer details. Click on the three dots and select edit and then you can make changes to the transfer. The only time you cannot make changes is if the transfer has already occured.

Yes, go to Services > eStatements to view your online account statement. Select the 'account you would like to view the statement for and then select the cycle date you would like to view. .

It is a fee assesed when you are opted in to receive paper statements in the mail. 

To avoid the fee next time go to:

• Services 
• Statement Delivery
• Click the Edit Pencil to change to eStatements

On the Menu it will show a red number next to the Messages if you have any unread messages.

Yes, the transport of your message is SSL encrypted and is never sent through public, unsecured communication channels like e-mail communication.

Yes, any messages sent and received have the capability to be seen in the message threads.

There is no expiration on messages sent or received, unless you set the message to expire at a certain time. 

There are several convenient options for updating your address.

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1. Visit any of our Branch locations and meet with a Customer Service Representative.

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2. Call Customer Service at 855-660-5862 for assistance if unable to come into the branch.

No, the change is not immidiate. It could take up to 1-2 business days complete the full address change.

Yes, a change of address request affects the account profile, statement, and other banking related mail and correspondence related to the account. 

A Stop Payment request is an order by the writer of a check or initiator of an ACH that the payment should not be honored. This may be related to failure by a merchant to provide services, or due to potential fraud-related activity on the account.

There are several ways to place a stop payment on a check.

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1. Drop by any of our convenient branch locations and speak with a Personal Banker and they can process the stop payment request.

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2. Contact our Call Center at 855-660-5862.

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3. Go to Online Banking and request the stop payment.

There are several ways to place a stop payment on an Electronic Payment.

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1. Drop by any of our convenient branch locations and speak with a Personal Banker and they can process the stop payment request.

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2. Contact our Call Center at 855-660-5862.

Unfortunately we cannot place this kind of stop payment online, so if you put the information in for our Single Check Stop Payment, the item will not be stopped.

No, an online request to stop payment on a check does not guarantee that the check will be stopped, as the item may have already been processed and posted to your account. If you can see the check in the history it cannot be stopped.

No, at this time you can only make online stop payment requests for individual checks.

Initially you will log in to the system with your user ID and temporary password that was provided at account opening or through the automated online enrollment process. After you have logged in, the system will ask you to provide some online contact information under 'Create My Profile'. This information is essential for the Bank to communicate with you. After you create your profile, you will need to select a new password.

Yes, when you logon check the box marked Forgot Password. Then, choose the option of e-mail, business phone, or cell phone as the delivery method for a secure access code to be delivered to you. As soon as you receive your secure passcode, enter the code, then enter a new password and confirm.

It is a good practice to periodically change your password. If you ever believe your User ID and/or password have been compromised, change them immediately.

The listing of your secure delivery contacts is masked, or partially blocked, when presented online. This is done to prevent possible "over-the-shoulder" viewing of your personal information.

This is part of our Multi Factor Authentication process that is required by Federal regulators. Please select the most convenient way for us to deliver your temporary access code and it will automatically be sent within minutes. You will then be given the option of placing a secure access token on your computer (Eliminating the need to receive a temporary access code to login.)

The Secure Delivery information is used to send you temporary Secure Access Code. These are used whenever you use our "Forgot Password" function, or when you register your computer for MFA. Up to three e-mail addresses and 3 phone numbers can be entered. When you need to reset your password or register your computer, you can choose one of these phone numbers or e-mail addresses to receive your Secure Access Code.

The settings of the browser being used could be preventing you to get to the redirected page. 

Go to the Settings > Account Preferences screen to change your display preferences. Here you can rename your accounts, change the display order and visibility of your accounts. 

When triggered, secure message and e-mail alerts are delivered immediately after all of our transactions have been processed. Phone alerts are delivered at the time you select on any day that the alert is triggered.

No, alerts are triggered at 5:30am each day. For example, if an alert is triggered during the day on Monday, it will be generated during our 5:30am processing cycle on Tuesday. A secure message or e-mail will be sent immediately after processing, while a phone notification will be sent at the time you selected on Tuesday.

An e-mail notification, because it is delivered over public e-mail, contains no detail on the alert, only that it has been triggered. On the other hand, a phone notification will provide more detail on the alert.

If you miss an alert call, the alert system will leave a voice mail message. If you believe you did not receive a phone call, check your message mailbox under the Settings > Messages menu to confirm receipt. If there is no alert in the secure mailbox, confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at 855-660-5862.

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NOTE: E-mail and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable. On the other hand, secure messages within the online banking system are very reliable.

If you believe you did not receive an alert e-mail, please check your message mailbox under the Services>Messages menu to confirm receipt. If you received your secure message, but not your e-mail, check your Junk e-mail folder first. If your alert is delivered as junk mail, configure your junk mail settings to allow e-mail from our e-mail address. If there is not an alert in your online secure mailbox, it was not sent. Confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at 855-660-5862.

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NOTE: E-mail and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable. On the other hand, secure messages sent within the online banking system are very reliable.

Yes, you can edit an alert and uncheck the 'Enable this alert' checkbox to render the alert inactive.

For help, please call us at 855-660-5862 or visit any of our branches. You can also send a secure message through online banking.