First Financial Update - as of 3/20/2020
As the coronavirus evolves across Texas, we acknowledge and understand that banking will remain a vital necessity for individuals and businesses alike. Our 78 branch lobbies across the state will remain open for business at this time. For your protection, however, and with the recent escalation of preventative recommendations by the CDC and the State of Texas to contain the coronavirus, we are now asking that you use our drive-thru lanes for the same teller transactions we offer inside the branch:
- Cash checks and make deposits
- Get cashiers checks and money orders
- Replace or get a debit card
- Statement and Check Copies
- Temporary Check Issuance
- Cash Advances
- Change Orders
Please note, some of these lobby services may not be available at all locations, and you may experience longer than normal wait times in the drive-thru lanes. Thank you for your patience and understanding during this time.
Get Immediate Assistance
For Personal Loans
- Our First Financial Credit Cards have a 0% introductory APR* offer that can help during times like these.
- Your personal loan may be eligible for a deferral or payment extension with options that are flexible for you.
- We are also offering special low interest loans with a longer introductory period for those who are affected by the coronavirus.
Contact your Consumer Lender or call our Customer Care Team at 866-660-5862 to see how we can help.
For Business Customers
- Our First Financial Business Credit Cards can improve cashflow.
- Your business loan may be eligible for a deferral, payment extension, or an interest only period.
Contact your Business Lender or call our Customer Care Team at 866-660-5862 to see your options.
Disaster Assistance Loans
The US Small Business Administration (SBA) is offering disaster assistance and guidance for businesses impacted by the cornavirus. SBA Disaster Assistance loans are processed directly by the SBA Office of Disaster Assistance and are low-interest loans benefiting businesses suffering substantial economic injury as a result of the coronavirus.
Applicants are encouraged to apply on the SBA's website for a disaster loan. If you do not have access to a computer or smartphone, please call the SBA at 1‐800‐659‐2955 for assistance. For more information, visit the SBA's website.
How to Spot Financial Scams
During times of distress, criminals use fear to take advantage of unsuspecting victims. You may receive communication that:
- offer fake products or medical advice
- create fake charities
- offer you the government's stimulus check
- compel you to click a link that appears to be from the CDC, World Health Organization, or other institutions that appear legitimate, but are malicious
Be cautious of correspondence requiring immediate action. Fully examine the message and links for misspellings or bad grammar, and never provide confidential information.
If you you receive a phone call, remember: Neither the government, nor First Financial will ever ask for your passwords, PIN, or debit card numbers.
A Message from CEO Scott Dueser:
First Financial Customers,
We are continually monitoring the developments of the coronavirus. We want to assure you that our dedicated and professional bankers, including our Customer Care Team, are here to serve you. You've been counting on us since 1890, and we are there for you when you need us the most.
Precautions We're Taking:
Our branch teams are available and ready to assist you. For your and our protection, we are following all of the procedures from the Center for Disease Control.
We highly recommend that you become a mobile banking customer, which allows you to bank anytime, anywhere.
For a step-by-step tutorial, please click here to ensure you have the nearest branch in your pocket.
If you do not feel comfortable in enrolling yourself in online or mobile banking, our personal bankers will be more than happy to assist in enrolling you in our mobile or digital banking platforms.
With online and mobile banking, your closest branch is at your fingertips. When you enroll, you'll have 24/7 access to pay your bills, deposit checks, transfer funds, turn your debit card on or off, receive real-time debit card text alerts, and send or receive person to person payments.
We've also made applying for a consumer loan easier and more secure than ever before. Whether you need a personal line of credit, an auto loan, or anything in between, your application can be taken online or over the phone with a consumer lender and signed electronically. Our lenders are here to serve you.
If you are needing to buy a home or refinance your mortgage, the First Financial Mortgage mobile app can take the stress out of the home buying experience. Our knowledgeable lenders and home loan calculators are a click away with the mobile app.
Finally, our business customers can take advantage of our first-class Treasury Management Products. With technology-rich features like Remote Deposit Capture, Business Online Banking, and our Online Treasury Management tools, your business banking can be done in your office, eliminating a trip to the branch. For more information, contact our Treasury Management Team by calling 877-627-7201 or emailing TMClientSupport@ffin.com.
The safety and health of our customers, employees, and communities have always been our top priority. Thank you for your business and for being our most important asset.
Now is the time to protect yourself with the First Financial Bank Mobile App and Text Alerts because we always put YOU FIRST.
F. Scott Dueser
Chairman, President and CEO
First Financial Bankshares, Inc.
Be Aware of Scams
During times of distress, criminals use fear to take advantage of unsuspecting victims. The Federal Trade Commission has provided valuable steps to keep scammers at bay and you can read their advice by going to https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
- The Center for Disease Control and Prevention's Coronavirus website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
- The World Health Organization's Website: https://www.who.int/emergencies/diseases/novel-coronavirus-2019